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At Milkyminds, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Please find below the details of the policy, as applicable, for the products sold on Milkyminds:
*Please note that certain products in the mentioned table may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below. For all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.
ProductsBrandsPolicyClothes & Footwear-Return/Exchange period will be same as Product Details Page*
Birthday
-Return Period of 2 Days from the Delivery Date*
Convertible Car Seat (Rear and Forward-facing)
Rear-facing Baby Car Seat
Forward-facing Child Car Seat
Rocker Carry Cots
Simple Carry Cots
Car seat Carry Cots
Pram
Lightweight Stroller
Standard Stroller
Twin Strollers & Prams
Travel System
Stroller Frames & Accessories
Musical Baby Walkers
Baby Activity / Push Walker
Regular Baby Walker
Baby Walker Cum Rocker
Rockers
Baby Swings
Baby Bouncers
High Chairs
Booster Seats
Infant Seat Accessories
Infant Activity Seats
Manual Push Ride-Ons
Kids Scooters
Battery Operated Ride-Ons
Twister/Swing Cars
Rocking Ride-ons
Ride-ons Accessories
Tricycles
Bicycles
Training/Balance Bikes
Baby Bath Tub
Baby Bathers
Straw Sippers
Spout Sippers
Tumblers
Mugs
Sipper Accessories
Straw Sippers (Except BabyHug)
Spout Sippers (Except BabyHug)
Tumblers (Except BabyHug)
Mugs (Except BabyHug)
Sipper Accessories (Except BabyHug)
Baby Bottle Sterilizer
Feeding Bottles & Food Warmer
Baby Monitors
House Air Purifier
Humidifiers/De-humidifiers
Cradles & Bassinets
Cots & Cribs
Playpen / Play yard
Napper Baby Bed
Chair
Table & Chair Set
Table
Bed
Stool
Inflatable Chair/Table/Stool
Bean Chair
Wardrobes & Storage Units
Chest of Drawers & End/Bedside Tables
Storage Boxes
Trolley Luggage Bags
Accessory Bags
Duffle Bags
Travel Blanket Pillow Combo
Luggage Tags
Wall Stickers & Decals
Growth & Reward Chart
Glow In Dark Stickers
Wallpaper
Posters/Wall Panels
Window Stickers
Playhouses & Tents
Slides, Climbers & Bouncers
Ball Pit
Kids Pool & Accessories
Swings & See Saw
Replacement Period of 7 Days from the Delivery Date*Other Products except products mentioned below-Return Period of 7 Days from the Delivery Date*
Baby Diapers
Baby Wipes
Cloth Diapers/Nappies
Diaper Rash Cream
Bottles & Accessories
Breast Feeding
Baby Food & Infant Formula
Maternity Accessories
Grooming
Soaps, Shampoos & Body Wash
Baby Creams & Ointments
Lotions, Oils & Powders Oral Care
Combo
Books & CDs
Baby Gift Sets
Kids Gift Sets
Manual Push Ride-Ons
Battery Operated Ride-Ons
Twister/Swing Cars
Health & Baby Care
Baby Pacifiers
Medicine & Thermometers
Cleaners & Detergents
Mosquito Repellents & Care
Teethers & Soothers
Inner Wear & Thermals
GiftCertificate
Maternity Lingerie
Maternity Personal Care
Make Up & Cosmetics
Kids Food & Nutritional Supplements
Stationery
Digital Products
Kids Scooters
Rocking Ride-Ons
Tricycles and Bikes
Babywalker
Wudplay
Ameda
Graco
Silverlit
Kidology
Chiquitita
Varsha Showering Trends
Bentley
Brooks
Toyhouse Drones
Organic and Supplements
Xbox
Sony Playstation
Shruti Jalan
Ahoy!
BookMyCostume
Milkyminds Intellikit Subscription
Vaux Bicycle
Alex Daisy
Arcedo
Omorfee
SeTracker
Foscam
IFITech
Sawan
Pegasus
Tricolor Books
Himalaya
Johnsons & Johnsons
Avidia Labs
TigerTech
NeelKamal
Pepperfry
No Return/Replacement Accepted
If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Milkyminds shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories like laces, flower, bow, tie, etc., Security tag on garment, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the return request of the product may be put on hold. Please note, you can raise another Return request as long as the return window for that product has not expired.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
For products under the Furniture category, you may be eligible to return the product within 48 hours post delivery in case of damage, defects, if there are parts or components missing, if the product delivered to you was different from what you had ordered or the product is non-functional.
Products purchased using the kiosks at the Milkyminds.com stores may only be returned at the stores. Returns for products purchased at the kiosk will not be accepted through the website. Replacement / exchange is currently only available for products purchased online, not in-store purchases.
If you place a return request on a product with which a free product was associated, then the free product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer's designated location (even if the Return request is cancelled).
For offers involving a free product, Cash on Delivery will not be allowed.
If a free product(s) is received in a damaged or defective state, or if the free product is absent from the shipment delivered to you, Milkyminds will not process any refunds or replacements for the aforementioned free product.
Estimated Reverse PickUp Time: For all those Pincodes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 4 to 5 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Milkyminds is not liable and would request the users to cooperate as Milkyminds continuously tries to reduce such instances.
You can check the status of your return request in the Manage Returns section or against the product on the Order Details page. In the case of Returns, the details of refunds can be checked in the Cash Refunds section. In the case of Replacement / exchange, no refund will be initiated and, instead, the replacement/exchange product(s) will be shipped to the customer after the pickup and quality check of the original product.
